HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We are committed to delivering excellent customer service! Our team works hard to ensure we respond to every message and email in a timely manner. You can generally expect a reply within 24 hours of your inquiry, as we prioritize getting back to you as quickly as possible.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
We know things can change fast, and we want to make sure your order gets to you without a hitch. While we typically process orders quickly (within 24 hours), please reach out to us right away with your name and order number if you need to make any changes. While we can’t guarantee we can make the change after your package has been shipped, we’ll do everything we can to accommodate your request and ensure you get your items on time.
HOW LONG IS THE PROCESSING PERIOD?
Once your order is placed, we aim to get it to you as quickly as possible! Our processing time is typically between 1 and 3 business days, with most orders being processed within 24 hours. In rare cases when our warehouse is exceptionally busy, it might take up to 3 business days, but rest assured that we’re working hard to get your order to you as fast as we can.
GENERAL SHIPPING INFORMATION:
We know how excited you are to get your hands on your new gear, and we ship all orders Monday through Friday (excluding holidays). After you place your order, we’ll make sure it’s packed and shipped out within 1-2 business days. Once shipped, you’ll receive a tracking number so you can follow your package’s journey. For U.S. customers and international destinations like Canada, Europe, the UK, Australia, and New Zealand, shipping takes approximately 5-25 days.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order, you may receive multiple packages to ensure the safe delivery of your items. In some cases, these packages might arrive 1-2 business days apart, but don't worry – everything will get to you as soon as possible!
OUT OF STOCK/BACKORDERED ITEMS:
We strive to keep our inventory up to date, but in the rare event that an item is out of stock, we’ll notify you right away and let you know when you can expect it to be back. If we don’t expect the item to be restocked within 2 weeks, we’ll automatically refund you for the unavailable product – making sure you don’t miss a beat!
ADDRESS CHANGES:
We understand that life can change quickly, so if you spot an error with your shipping address after placing your order, please contact us immediately with your order number. While we can’t guarantee we can make changes once your package has been shipped, we’ll do everything we can to ensure your order reaches you correctly and on time.
DO YOU SHIP INTERNATIONALLY?
Absolutely! We proudly ship worldwide, so no matter where you are, we’ll get your pickleball gear to you. You’ll receive your order within 5-25 days, and we aim to ship all orders within 1-2 business days, ensuring your order is processed and on its way to you as quickly as possible.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We sincerely apologize if your item didn’t arrive in perfect condition. Your satisfaction is our top priority, so please contact us right away with your order number, and we’ll assist you in resolving the issue. We’re here to make things right and ensure you have the best possible experience.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If you notice that something is missing or damaged in your order, please get in touch with us immediately. We want to ensure you’re 100% satisfied with your purchase, so we offer a Money Back Guarantee for up to 30 days after your order has been delivered. Contact us using the "Contact Us" tab or by emailing support@thepickleballemporium.com, and we'll take care of the rest!
